Key Results
30% faster onboarding
40% faster response time
50+ clients managed
95% issue resolution rate
Hi, I’m Dragana, a Customer Success oriented professional with experience in client support, onboarding coordination, and process improvement across banking and administrative environments.
I focus on helping customers get value faster through clear communication, structured onboarding, and reliable day-to-day support. I have handled a high volume of client requests, managed documentation and contracts, and collaborated with cross-functional teams to ensure smooth operations and positive customer experiences.
I’m particularly interested in Customer Success roles within SaaS or tech-driven companies, where I can contribute to onboarding, retention, and continuous improvement of the customer journey.
If you’re looking for someone who is organized, proactive, and focused on delivering a great customer experience, I’d be happy to connect.
What I Do
Customer onboarding & activation
Client communication and support
Process optimization and documentation
Cross-functional coordination
Issue resolution and customer satisfaction
CASE STUDY
Improving Customer Onboarding
Problem: Onboarding process was slow and inconsistent, causing delays in customer activation and increased back and forth communication
Action: Developed a structured onboarding playbook, introduced standardized communication templates, and coordinated with internal teams to streamline key steps
Result: Reduced onboarding time by 30%, improved response efficiency, and created a more consistent and scalable onboarding experience
Tools
Google Workspace
Microsoft Excel
HubSpot (basic)
Zapier
What I Bring to a Customer Success Team
Structured and organized approach to onboarding
Strong written and verbal communication
High attention to detail
Proactive problem-solving mindset
Focus on customer satisfaction and long term retention
Let’s Build Better Customer Experiences Together
If you’re looking for someone who can improve onboarding, support your customers, and contribute from day one I’d love to connect.
Feel free to reach out via email or schedule a conversation.
Schedule a Video Call